AI-Powered CX Platform

The AI-First CXM Platform That UnifiesVoice, Digital & Intelligence.

Replace fragmented CX tools with one intelligent platform for engagement, operations, AI analytics, and governance across all channels.

Dashboard Side
Dashboard
Dashboard Side
Problem

Most Enterprises Run 6+ Tools That Don't Talk To Each Other

Disconnected systems create friction at every level — from frontline agents to the C-suite and the global customer base.

Siloed Channels
Voice, chat, email and social each live in separate systems — agents lose context with every handoff.
Fragmented Analytics
No unified customer journey view. Reports take days and are already outdated when delivered.
Operational Bloat
Manual triage, redundant tools, and sprawling licensing costs multiply as your team scales.
AI as an Afterthought
AI features bolted onto legacy platforms deliver minimal value and create new integration headaches.
Architecture

Inaipi Architecture

A single unified platform — every channel, AI layer, and enterprise integration connected through one intelligent core.

  • Enterprise-Grade Core Reliability
  • AI-Native Intelligence Layer
  • Universal Channel Connectors
  • Deep CRM & Business System Integration
  • Real-Time Data Orchestration
  • Advanced Analytics & BI Engine
Explore the Platform
Inaipi Architecture
Platform

Everything You Need, Nothing You Don't

One unified platform — engage customers across every channel, automate with AI, and govern with enterprise-grade security.

Unified Engagement Console ● Live
💬 Chat (8)
✉️ Email (11)
📱 Social (4)
📞 Voice (6)
94%
CSAT
4.1m
Avg Handle
29
Active
A
Ahmed Al-Rashid
Chat → Insurance inquiry
Live
S
Sarah Johnson
Email → AI reply drafted
Review
M
Maria Garcia
WhatsApp → Booking update
Live
K
Kevin Lee
Instagram → Product question
Live
L
Liam Smith
Voice → Payment issue
Queued

Engage customers across every channel in one inbox

💬
Web & In-App Chat
AI-powered chat with smart deflection and seamless human handoff.
✉️
Email & SMS Gateways
AI-assisted categorisation, replies and smart routing at scale.
📱
Social & Messaging
WhatsApp, Facebook, Instagram, Twitter — all unified with context.
📞
Voice Integration
Avaya, Cisco, Zoom, 3CX — digital context over your existing PBX.
Workflow Automation Builder ● Active
🔄 Workflows (142)
🤖 AI Rules
⏰ Schedules
142
Active Flows
34%
Deflection
98%
SLA Met
1
Triage Incoming → AI Route
Trigger: New ticket · 3 steps
On
2
SLA Breach Escalation
Trigger: Timer · 2 steps
On
3
Post-Call CSAT Survey
Trigger: Call end · Auto-send
Draft
4
WhatsApp Follow-up Sequence
Trigger: Unresolved 24h · 4 steps
On
5
VIP Customer Fast-Track
Trigger: Tag VIP · Priority queue
On

Automate tasks, organize data, build AI agents and apps

🔄
No-Code Workflow Builder
Drag-and-drop flows triggered by events, schedules or AI conditions.
🤖
AI-Powered Routing
Skill-based assignment with sentiment scoring and priority queuing.
⏰
SLA Enforcement
Automated escalations, breach alerts and compliance tracking.
📡
Smart Triggers
Event-driven workflows that react in real-time to customer actions.
AI Intelligence Hub ● Analysing
📊 Analytics
🧠 AI Models
📈 Forecasts
+34%
Deflection
91%
Sentiment+
2.1s
AI Resp
✓
Customer Satisfaction
CSAT 94% · NPS +62 · trending ↑
↑ 4%
AI
AI Deflection Rate
67% resolved without agent
↑ 12%
⚠
Peak Volume Forecast
Tue 14:00–16:00 · +38% expected
Alert
S
Sentiment Analysis Live
Real-time scoring on all active chats
Live
F
First Contact Resolution
FCR 78% · improving weekly
↑ 6%

Create real-time insights to make your CX AI-ready

📊
Real-time Analytics
Live CSAT, NPS, agent performance and channel volume across all touchpoints.
🎯
Sentiment Analysis
Real-time scoring on every conversation — escalate before customers get frustrated.
📈
Predictive Forecasting
Forecast volume, predict churn, and identify coaching opportunities with AI.
🧠
AI Adaptive Learning
Evolutionary AI that learns from every interaction to improve deflection rates.
Governance & Compliance Centre ● Secure
🔐 Access
📋 Audit Logs
🛡️ Compliance
GDPR
Compliant
ISO
27001
SOC 2
Certified
✓
Data Retention Policy
All logs encrypted at rest
Active
A
Audit Export — Q1 2026
12,440 records exported
Done
🔒
MFA Enforced — 242 Agents
All regions · FIDO2 compliant
Pass
P
PII Masking Active
Automated redaction for PCI
Safe
⚠️
Unusual Login Alert
Blocked IP: 81.12.92.11
Alert

Enterprise security — built in, not bolted on

🔐
Role-Based Access Control
Granular permissions across agents, supervisors and admins.
📋
Audit & Compliance Trails
Full interaction audit trail, GDPR-ready data handling and compliance.
🌍
Data Sovereignty
On-premise, cloud or hybrid — your data stays where you need it.
🔒
MFA & SSO
Multi-factor auth and single sign-on enforced across all agents.
Industries

Industry Use Cases

Built For Your Industry, Not Just Your Contact Center

Healthcare
Appointment management, patient engagement & surveys, grievance handling across every channel.
Appointment AutomationPatient SurveysGrievance Mgmt
01
Insurance
Claims triage, policy inquiry automation and AI-powered renewal follow-ups at scale.
Claims ServicingPolicy InquiriesRenewal AI
02
Hospitality
Pre-stay to post-stay guest engagement, booking support and loyalty management.
Guest JourneyService RequestsLoyalty
03
Education
Student helpdesk, admissions inquiries and multi-channel feedback workflows at scale.
Student SupportAdmissionsFeedback
04
Government
Citizen services, complaint management and compliant omnichannel CX with Arabic support.
Citizen ServicesArabic SupportAudit Compliant
05
Telecom & Retail
High-volume omnichannel support with NPS tracking and AI-powered churn prediction.
OmnichannelNPS TrackingChurn AI
06
Industry Visual

Our pricing plan

Our Pricing Plan

Monthly Yearly
↩
$ 32 /Mo
Pro
GET THIS PLAN
  • ✔3 Autopilot Projects
  • ✔Automatic Keyword Research
  • ✔Internal & External Linking
  • ✔AI SEO Recommendations
  • ✔Content Scheduling
  • ✔Automatic Publishing
  • ✔AI & Stock Images
  • ✔15% Off Backlinks
$ 69 /Mo
Advance
GET THIS PLAN
  • ✔3 Autopilot Projects
  • ✔Automatic Keyword Research
  • ✔Internal & External Linking
  • ✔AI SEO Recommendations
  • ✔Content Scheduling
  • ✔Automatic Publishing
  • ✔AI & Stock Images
  • ✔15% Off Backlinks
$ 99 /Mo
Diamond
GET THIS PLAN
  • ✔3 Autopilot Projects
  • ✔Automatic Keyword Research
  • ✔Internal & External Linking
  • ✔AI SEO Recommendations
  • ✔Content Scheduling
  • ✔Automatic Publishing
  • ✔AI & Stock Images
  • ✔15% Off Backlinks
Inaipi
Avaya
Cisco
Zoom
Salesforce
Zoho
HubSpot
Freshworks
3CX

Open Integrations

Works With Your Existing Stack

Avaya DevConnect Certified

Connects with leading PBX, CRM and CPaaS platforms from day one — never start from scratch.

Open REST API & MCP Support

Full documentation, SDKs and sandbox included. MCP (Model Context Protocol) support for AI agent workflows out of the box.

Webhooks & Marketplace Listings

Webhook support for real-time event-driven integrations. Listed on Freshworks, Zoho, HubSpot and Avaya DevConnect marketplaces.

  • ✓Open REST API with full documentation, SDKs and sandbox
  • ✓MCP (Model Context Protocol) support for AI agent workflows
  • ✓Webhook support for real-time event-driven integrations
  • ✓Marketplace listings: Freshworks, Zoho, HubSpot, Avaya DevConnect
View All Integrations →
TRUSTED BY 15,000+ CUSTOMERS
❖ HexaTech
⌘ technow
⬡ Technology
✜ Brandpay
⌘ technow
⋈ nanometer
❖ HexaTech
⌘ technow
⬡ Technology
✜ Brandpay
⌘ technow
⋈ nanometer
See Engagement →Learn More
See Automations →Learn More
See Intelligence →Learn More
See Governance →Learn More

What Our Clients Say

Trusted by contact centers across healthcare, insurance, hospitality and government sectors.

+
669k+ Active users world-wide
→
Bangladesh USA Canada India UK Australia UAE Germany Singapore
Herman Jensen
manager, National Bank Inc.
★★★★★

"We used to wait days for international payments. Now it's just hours. Their system really changed the game for us. Spend anywhere in the world at the real exchange rate, with low conversion fees. And never pay for subscription."

Herman
❝
James Crawford
VP Technology · Horizon Hospitality
★★★★★

"Implementation took 3 weeks, not 3 months like we feared. The Avaya integration was seamless, and the real-time analytics dashboard has become our team's daily command center."

James
❝
Priya Nair
Head of CX Operations · SilverShield Insurance
★★★★★

"Inaipi unified our 9 disconnected tools into one platform. Claims processing dropped by 44% and CSAT scores hit an all-time high of 94% within the first quarter."

Priya
❝
Khalid Al-Mansouri
Director of Digital Services · Abu Dhabi Municipality
★★★★★

"Deploying across 14 regional offices felt impossible before Inaipi. Governance controls and multi-language support gave us compliance confidence we never had with our legacy system."

Khalid
❝
Lena Hoffmann
SVP Customer Experience · NordBank Group
★★★★★

"We handle 18,000 interactions daily with near-zero downtime. Inaipi's AI co-pilot has cut average handle time by 38% and the WhatsApp + voice integration is completely flawless."

Lena
❝

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